We want to put things right

Making a complaint

Tell us what happened, what outcome you need and any relevant assessment or project reference.

What happens next

We will acknowledge the complaint, identify whether we or a partner owns the next action, keep a chronology and explain escalation. Final response times and redress wording require legal review.

Preliminary guidance

Property-specific feasibility, sizing, permissions, current scheme eligibility and any installation price must be checked by an appropriately qualified professional.