AI transparency
How the AI Home Guide uses information
The Home Guide uses the OpenAI API to help ask questions, explain terms and propose facts. It does not make the recommendation decision.
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What is processed
The current guided message, recent redacted conversation and relevant Home Check facts are sent to OpenAI. Names and uploaded files are not sent. Email addresses, phone numbers and full postcodes found in a message are removed first. Property lookup and sunlight modelling happen separately and are not sent to the AI.
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How OpenAI handles it
API content is not used to train OpenAI models unless the account owner opts in. Requests use store disabled, although standard abuse-monitoring logs may still be retained by OpenAI for up to 30 days.
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What we retain
A redacted conversation is retained here for up to 30 days. AI-proposed and imported EPC facts remain unconfirmed until you accept them, and the separate versioned rules decide the preliminary plan.
Preliminary guidance
Property-specific feasibility, sizing, permissions, current scheme eligibility and any installation price must be checked by an appropriately qualified professional.